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Effective Date: 26th June 2025
1. Acceptance of Terms
By accessing or using the Millfield Autoparts website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our Website.
2. User Accounts
a. Users may be required to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
b. Millfield Autoparts reserves the right to suspend or terminate user accounts at its discretion, particularly in cases of violations of these Terms or suspected fraudulent activity.
3. Product Information
a. Millfield Autoparts strives to provide accurate, detailed, and up-to-date product information on the Website.
b. Product images are for illustrative purposes only. While we make every effort to display the products accurately, the actual appearance of products may vary due to factors such as lighting, monitor settings, or manufacturing differences.
Some product images and catalogue data are supplied under licence from Autocat and are subject to copyright restrictions.
3A. Image Use and Copyright
Certain product images and catalogue data on this website are used under licence from Autocat and other suppliers, and remain the intellectual property of their respective owners. These images and data are provided for reference and illustration purposes only and may not be copied, downloaded, reproduced, or distributed by users without prior written permission from the copyright owner or supplier.
Millfield Autoparts reserves the right to remove or update any images or catalogue data at the request of our suppliers or copyright holders.
3B. Catalogue Data, Pricing, and Stock Information
Product catalogue data, including specifications and images, are supplied under licence from Autocat. This content remains the intellectual property of Autocat and is used by Millfield Autoparts strictly in accordance with our licence agreement. Users are not permitted to copy, reproduce, or distribute this content without prior written permission from Autocat.
Product pricing and stock availability information is provided through our internal Autopart system. This information is updated regularly and may be subject to change at any time.
4. Ordering and Payment
a. Orders may be placed directly through the Website. Payment methods accepted will be specified during the checkout process.
b. All orders are subject to cancellation or modification by Millfield Autoparts under certain circumstances, including product unavailability, pricing errors, or other valid reasons.
c. Once an order is placed and confirmed, it becomes binding unless the product is unavailable or there is an issue with payment verification.
5. Order Cancellation
a. Customers may cancel an order within 1 hour of placing it. After this period, cancellations will only be accepted under specific circumstances.
b. If the order has already been dispatched, cancellation may not be possible. In such cases, the customer must follow the return process outlined in Section 6.
6. Shipping and Delivery
a. Millfield Autoparts offers delivery within the UK only. Orders placed before 12 PM on a Business Day may be eligible for same-day delivery in Peterborough or next-day delivery within the UK, subject to product availability.
b. Delivery times may vary depending on the product, location, and courier availability. Shipping charges are calculated at checkout.
c. Millfield Autoparts is not liable for delays caused by external factors such as weather conditions, courier delays, or unforeseen events.
7. Returns and Exchanges
At Millfield Autoparts, we are committed to customer satisfaction. If you wish to return or exchange an item, please refer to the following guidelines:
a. Return Process
Retail Customers: Returns must be brought back to either of our store locations. We do not offer collection services for retail customer returns.
Trade/Garage Customers: For trade customers, we can collect returns during our next scheduled delivery to your location.
b. Return Eligibility
Most new, unused, and unopened items may be returned within 30 days of purchase for a full refund or exchange, provided they are in their original packaging and condition with all original tags and labels attached.
c. Defective Items
If you believe an item is defective, please contact our team before returning it. We will provide guidance on the return process for defective merchandise.
d. Non-Returnable Items
The following items cannot be returned under our standard return policy, though they may still be eligible for warranty claims:
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Special order parts
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Electrical components that have been installed
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Items that have been used, installed, or modified
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Items without proof of purchase
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Items returned beyond the 30-day return period
e. Special Order Parts
Special order parts are non-returnable. Please ensure that you require the part before placing a special order.
f. Refund Processing
Refunds will be processed within 5-7 working days of receiving the returned item, depending on the payment method used. Please note that refunds may take longer if there are issues with the return or refund processing.
8. Discounts, Promotions, and Vouchers
a. Only one promotion can be applied per order. Sale items are excluded from further discounts.
b. Weekend Offers are available every Friday to Sunday, starting at 12 AM Friday and ending at 4 PM Sunday, while stocks last.
c. Special promotions or discount codes may be offered from time to time. These offers are subject to specific terms and conditions and may be excluded from other offers.
9. Product Reviews
a. Customers are encouraged to submit reviews for products they have purchased. By submitting a review, you agree to abide by our guidelines for content and conduct.
b. Millfield Autoparts reserves the right to remove or reject any review that violates these guidelines or is deemed inappropriate.
10. Warranty Information
Warranty coverage varies by manufacturer and product type. Each manufacturer sets their own warranty terms and conditions.
a. Making a Warranty Claim
To inquire about warranty coverage or make a claim:
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Contact our team at either branch to discuss the issue with the part.
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Bring the part to our store along with your proof of purchase.
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We will handle the warranty claim process with the manufacturer on your behalf.
b. Warranty Processing Times
Warranty claims may take up to six weeks to process, depending on the supplier. In some cases, claims may take longer if the manufacturer needs to inspect the part before considering a credit or replacement.
c. Warranty Exclusions
Most warranties do not cover damage resulting from:
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Improper installation
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Misuse or abuse
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Modifications to the vehicle or part
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Normal wear and tear
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Use in non-standard applications
11. Limitation of Liability
a. Millfield Autoparts will not be held liable for any damages, including indirect, incidental, or consequential damages, resulting from the use of the Website or any products purchased.
b. In no event will Millfield Autoparts be liable for any loss of profits, revenue, or data, or for any business-related losses arising from your use or inability to use the Website or products.
12. Indemnification
You agree to indemnify, defend, and hold harmless Millfield Autoparts, its directors, employees, and agents from any claims, damages, liabilities, losses, or expenses arising from your use of the Website or violation of these Terms and Conditions.
13. Customer Service and Support
a. Millfield Autoparts provides customer support through a dedicated telesales team who can assist with product inquiries, order questions, and other concerns.
b. We also have an accounts team available to assist with payment-related inquiries.
14. Account Suspension and Termination
Millfield Autoparts reserves the right to suspend or terminate your access to the Website at its sole discretion, without notice, if you violate these Terms or engage in any illegal or unethical conduct.
15. Force Majeure
Millfield Autoparts is not liable for failure or delay in performing its obligations under these Terms if caused by circumstances beyond its reasonable control, such as acts of nature, labor disputes, or government actions.
16. Data Retention and Deletion
a. Millfield Autoparts retains customer data (such as order history and contact details) for as long as necessary for business purposes.
b. Customers may request for their data to be deleted in accordance with our Privacy Policy.
17. Age-Restricted Products
Certain products, such as knives and other age-restricted items, are sold only to customers who meet the legal age requirements of 18. By purchasing these items, you confirm that you are of the required age to do so.
18. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
19. Changes to Terms and Conditions
Millfield Autoparts reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated through the Website or via email, and the updated version will take effect immediately upon posting.
20. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact Millfield Autoparts at:
Email: admin@millfieldautoparts.co.uk
Phone: 01733 557457
Attribution
Product catalogue data and images © Autocat – used under licence. Pricing and stock data provided by Autopart.